FAQS
• HOW DO I PLACE AN ORDER?
Orders can be placed while navigating our website as a registered user or even as a guest user. On any product page, select your article, choose quantity and then press the “Add to Cart” button. This will open up your shopping cart where you may choose to continue shopping, or head on to checkout. On the checkout page, you may add or confirm your personal and shipping information, and review your order before selecting “Place order now”.
• WHAT KIND OF PAYMENT METHODS DO YOU ACCEPT?
CASH ON DELIVERY
This option is available for customers throughout Pakistan. Using this option, you can pay cash to the delivery agent upon receipt of your order. Please ensure that you have the exact amount at hand since our delivery agents do not carry change/petty cash.
• HOW DO I KNOW IF NEON HAS RECEIVED MY ORDER?
After you place your order on the website, an acknowledgement email will be sent to you from NEON to confirm that your order has been placed. This will not, however, indicate if the order has been shipped. That information may be confirmed under “My Orders” in your Account Dashboard.
• HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED?
All orders will be delivered by our courier service providers within 3 working days within city and 5-7 days for all other cities. If your order has not been delivered in the specified time, please contact our Customer Care.
• WHAT IF AN INCORRECT/DAMAGED ITEM IS DELIVERED TO ME?
Although we take extra precautions to ensure that each order is in mint condition, should an unfortunate mishap occur, you can get in touch with our Customer Care to return the item or exchange it for the correct order. Exchanges/Returns are governed by our Exchange/Return Policies.
Orders can be placed while navigating our website as a registered user or even as a guest user. On any product page, select your article, choose quantity and then press the “Add to Cart” button. This will open up your shopping cart where you may choose to continue shopping, or head on to checkout. On the checkout page, you may add or confirm your personal and shipping information, and review your order before selecting “Place order now”.
• WHAT KIND OF PAYMENT METHODS DO YOU ACCEPT?
CASH ON DELIVERY
This option is available for customers throughout Pakistan. Using this option, you can pay cash to the delivery agent upon receipt of your order. Please ensure that you have the exact amount at hand since our delivery agents do not carry change/petty cash.
• HOW DO I KNOW IF NEON HAS RECEIVED MY ORDER?
After you place your order on the website, an acknowledgement email will be sent to you from NEON to confirm that your order has been placed. This will not, however, indicate if the order has been shipped. That information may be confirmed under “My Orders” in your Account Dashboard.
• HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED?
All orders will be delivered by our courier service providers within 3 working days within city and 5-7 days for all other cities. If your order has not been delivered in the specified time, please contact our Customer Care.
• WHAT IF AN INCORRECT/DAMAGED ITEM IS DELIVERED TO ME?
Although we take extra precautions to ensure that each order is in mint condition, should an unfortunate mishap occur, you can get in touch with our Customer Care to return the item or exchange it for the correct order. Exchanges/Returns are governed by our Exchange/Return Policies.