EXCHANGE POLICY

NEON kindly follows a ‘No Refund’ policy, except for defective products. Please note that articles purchased at 50% off are not eligible for exchange.

Approved claims for defective products will be processed within 7 working days. Once your claim is accepted, you may select another article of equal value from our website.

Shipping charges are non-refundable. Customers are requested to cover return shipping costs at their own expense.

NEON is unable to offer a “Refund” or “Money Back Guarantee” on purchased items.

Items that have been worn, used, or altered cannot be exchanged.

All accessories must remain intact.

Product colors may vary slightly in brightness and contrast due to different screen resolutions and settings. In such cases, we may be unable to accommodate any request.